Deadlines and places of delivery
An estimate of the delivery time is informed to you on the product page (calculate shipping and delivery time for your region), considering only one unit to be purchased. In the cart, for each item included in the order, the deadline is again informed, which may have been variations depending on a larger amount of units of the product (higher weight and volume in delivery). For orders with more than one item, there may still be different delivery times, according to the availability in our stock. Deliveries may be made by post or carrier, following rules specified below.
Shipping Rules
Post Office
Weight: Maximum of 28 kg
Term
The deadline for delivery of this order will be in accordance with what was submitted at the time you made your purchase. Under any circumstances, the deadline begins only after the approval of your order, ie after payment confirmation. Our carriers scripted deliveries by region, and each zip code has a delivery time. If the scheduled date of delivery corresponds to a holiday in the delivery region, we kindly ask you to add 01 (one) day to the deadline at the time of purchase.
Please be advised that to count the delivery time of the products, we consider as business days from Monday to Friday, except holidays.
It is essential that there is someone at the specified address, after attempts to deliver your order will be subject to the return to our Distribution Center, so there will be a new cost to the reempt that should be paid by the customer.
In the case of free shipping shipments, only the first shipping will be considered free, ie the reset will be charged and only after payment confirmation will the order be released for delivery (payment must be made by bank deposit as instructed by our consultants).
Delivery can be made for third parties, such as relatives and porters, provided they are authorized by the buyer to receive the goods, upon signing the proof of delivery and presentation of documents.
The person responsible for receiving your order will also be responsible for any conference of the products received is necessary to check if they are all as requested, if there is any malfunction, if the package has any violation or if the items are incomplete.
Refuse the delivery if the packaging is not in adequate conditions or there is signs of malfunction.
In the case of addresses located on higher floors, our partners (post or carriers) will deliver the products to the ground floor and may not deliver to higher floors.
The delivery time of the product may be suspended over the act of fortuitous or force majeure, such as, but not limited, flooding, strikes, popular manifestations, pickets, natural disasters, among others.
The user is the only and exclusive responsible for ascertaining the dimensions of the packaged product, so that it will enter where it should be used or stored.
To ensure the satisfaction of your purchase we recommend
Preserve the packaging for a period of 30 days and the invoice of the products, as it will be necessary if any defect is found in it.
ATTENTION: Never sign any document or dismiss the carrier without the products being checked.
Understand how payment method interferes with delivery time
Credit Card: The delivery time of the order is valid from the confirmation of payment by the card operator.
Bank slip or electronic transfer: Delivery deadline is only after confirmation of payment by the financial institution, which in general (most of the time) occurs within 2 business days, but in some cases it may take up to 3 business days (deadlines informed by the financial institutions).
Delivery Delay: A delivery may be delayed by numerous factors, such as delay in release the order by the credit card administrator, inconsistency of data provided by the customer, absence at the delivery site, refusal to receive by third parties, as well as phenomena Natural and social movements (strikes, manifestations, etc.).
Through our call center it will be possible to obtain all the information regarding a possible delay in your delivery.